If you want to provide feedback in American Sign Language (ASL), please write to Accessibilite-Accessibility@bac-lac.gc.ca so we can set up this service.
You can call 613-992-6969 (Canada's National Capital Region) or toll-free at 1-866-299-1699 (elsewhere in Canada) Monday to Friday, 9 a.m. to 5 p.m. ET.
Please refrain from including any personal or sensitive information about yourself or others when submitting your feedback.
Remaining fully anonymous
If you wish to remain fully anonymous, do not fill out section 6 of the questionnaire below.
We will not be able to follow up with you but will still report on how we have handled that feedback.
Anonymous with follow-up
If you wish to remain anonymous but receive a follow-up, you may fill out section 6. Note that we will not share your name or email with anyone.
Please consult LAC’s Accessibility Feedback Mechanism for further information about our procedures and service standards.
1. What do you want to provide feedback on?
- Accessibility barrier
- LAC's Accessibility Plan 2023-2025
The collection of personal information is authorized by sections 7(1)(a) and 70 of the Accessible Canada Act. This personal information is collected by LAC’s Inclusion Centre to comply with the Accessible Canada Act. Please refer to LAC’s Accessibility Feedback Mechanism for further information.
Collection and use of personal information is done in accordance with the Privacy Act. The personal information collected will be retained for seven years. You have the right of access to, and correction of, your personal information. To exercise either of these rights, please contact the Library and Archives Canada Access to Information and Privacy Coordinator at email@example.com.
If you are not satisfied with Library and Archives Canada’s response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner of Canada.