Feedback mechanism
Library and Archives Canada wants your feedback
Following the release of Library and Archives Canada's (LAC) Accessibility Plan, Canadians can share their feedback on barriers to accessibility identified in the plan and/or in their interactions with LAC.
Whether the feedback is about barriers to accessibility and/or the implementation of the plan, whether it is positive or critical, general or specific, long or short, anonymous or not, we want to hear from you in terms of identifying, removing and preventing new barriers.
Using this feedback process, it is also possible to request a copy of our Accessibility Plan in different alternative formats, such as hard copy, large print, audio, Braille or other electronic format for adaptive technologies.
What we will do with the feedback received
We will take into account the comments and reflections received in order to make the necessary adjustments in LAC’s periodic reviews of our Accessibility Plan and in our feedback process.
The feedback we receive and how process it will be reported in our annual progress reports.
Means of communication
Anyone who wishes to ask a question or provide feedback can do so in a variety of ways.
Email
Send your comments to the following address
Accessibilite-Accessibility@bac-lac.gc.ca
Post
Contact the LAC Accessibility Team at the following address
Accessibility - Library and Archives Canada
550 de la Cité Blvd Gatineau, Quebec, J8T 0A7
Telephone
Call 613-996-5115 (Canada's National Capital Region) or toll-free 1-866-578-7777 (elsewhere in Canada) Monday to Friday, between 9 a.m. and 5 p.m. (ET)
Teletypewriter (TTY) service
Call 613-992-6969 (Canada's National Capital Region) or toll-free at 1-866-299-1699 (elsewhere in Canada) Monday to Friday, 9 a.m. to 5 p.m. ET
LAC website
There is a new link at the bottom of every page on the LAC website. Users have the opportunity to raise any issues that they have encountered while visiting the website, including a barrier or obstacle to accessibility. Click on Contact us and then on "Did you find what you were looking for?
Acknowleding receipt of your feedback
With the exception of anonymous feedback, we will acknowledge receipt of any feedback received on accessibility.
We will acknowledge and respond to requests through the same means of communication used to submit the feedback.
An automatic acknowledgement will be sent to you. Our acknowledgement message will include the following information:
- confirmation that we have received the comments
- our service standard for responding to feedback
- a note on more complex issues that will take longer to resolve
We will respond to your questions within five (5) working days of the request. More complex questions may require a longer processing time. If this is the case, we will inform you.
Privacy
We are committed to respecting the privacy of anyone who wishes to express their views on accessibility issues related to our services, programs, communications or Accessibility Plan by protecting the confidentiality of all information provided. All information collected will be handled in accordance with the Privacy Act and will be shared only with those responsible for responding to your request.
Anonymous feedback: Comments can be provided anonymously by email, mail, telephone (including TTY and toll-free). No personal information should be provided. Anonymous feedback is just as valid and important to LAC as nominal feedback.