Get a user card

The instructions on this page only apply to our Ottawa location. User cards are not required for regional service center.

This form is to register for a user card. You will need it to research on-site and to pre-order material. You don't need one for online research. This card is valid for two years.

Save time by registering for a user card before visiting our service locations.

To get your user card you will need to:

  • read and accept our User Agreement Terms and Conditions
  • fill out the form
  • go to the registration desk on the second floor
  • show a government-issued photo identification
  • sign the card

This form also allows you to renew your card and to update your personal information. If you need help, contact our staff at the Registration desk (

User agreement

I have read and accept the: